Shipping Policy

**Shipping Policy**

Temperature-Related Issues:

Please note that certain products may be affected by high temperatures during shipment. We are not responsible for any temperature-related issues that may occur during shipping, such as melting or spoilage. We recommend that customers select an expedited or overnight shipping option and include ice packs with their order to minimize the risk of temperature-related issues. However, please note that including ice packs does not guarantee that the products will not be affected by high temperatures during shipping

1. **Products Eligible for Shipping**: We ship all items available in our store, excluding nicotine and tobacco products.

2. **Domestic and International Shipping**: We offer shipping services both domestically and internationally.

3. **Shipping Carriers**: We primarily utilize USPS and UPS as our trusted shipping carriers.

4. **Shipping Cost Calculation**: Shipping costs are calculated at the checkout based on the weight of the items and the selected shipping service.

5. **Free Shipping**: Enjoy free shipping on orders over $100.00.

6. **Estimated Delivery Times**: Delivery times vary based on the chosen shipping method. Typically, domestic orders arrive within 1-3 business days, while international delivery times may vary.

7. **Returns and Exchanges**: We do not accept returns or exchanges solely due to shipping errors unless insurance was purchased. Please review our return policy for further details.

8. **Damaged or Lost Packages**: For added protection, we offer Don't Cry Over Spilled Milk insurance. If insurance was not purchased at checkout, it is the customer's responsibility to resolve any issues with the postal carriers regarding damaged, lost, or stolen packages.*

9. **Signature Requirement**: By default, our shipments do not require a signature upon delivery, unless specifically requested or for high-value items.

10. **Shipping Restrictions**: Please note that certain products may be restricted from shipping to specific states due to local regulations. We apologize for any inconvenience caused.

**Additional Information:**

- **Kratom**: Must be 21 years or older to purchase Kratom. Products are not for internal use. The US FDA Has Not Approved Kratom as a Dietary Supplement. We do not ship to the following states, cities, and/or municipalities: States State of Alabama State of Arkansas State of Indiana State of Rhode Island State of Vermont State of Wisconsin Cities/Municipalities City of San Diego, California City of Oceanside, California City of Denver, Colorado Sarasota County, Florida Jerseyville, Illinois Union County, Mississippi Countries: Australia Denmark Finland Israel Japan Latvia Lithuania Myanmar Malaysia New Zealand (unless the person has a prescription from a doctor) Poland Romania Russia Singapore South Korea Sweden Thailand Vietnam

- **ID Verification**: Orders with mismatched billing and shipping addresses require ID verification for processing. Name on credit card must match billing address.

- **Handling Time**: Our standard handling time is 1-3 business days, excluding weekends and holidays.

---

*Don't Cry Over Spilled Milk is an added layer of protection to your order which insures replacement for lost, stolen, or damaged packages. By unselecting it, you are opting out of this premium feature. By deselecting shipping protection, MILKED is not liable for lost, stolen, or damaged packages. Claims for stolen items will not be processed without having filed a police report. File a claim HERE.

We are available anytime at team@milkedofficial.com